Messy, sounds to me like the SA has alot more oak available than Ink !!!
You could be right chloe. A comment from one SA made me think - it was about targets and sales. I hadn't thought about that but they are in the selling business so I'm sure they are judged on sales and sales targets. I'd like to hope I was getting the best advice based on what I need as opposed to what the SA needs to sell. I shouldn't be so naive!!!