Hello everyone,
I sent my medium Paraty to NY - Chloé Customer Relations to get the side bar fixed. It only took less than 2 weeks and my bag is back, in a perfect condition!
I know a bag with such a price tag should not breakdown in the first place, but it happens. I only had to pay for the shipping fee, as Chloé Customer Relations says the bag is under warranty, thus the repair was free.
Also, I'm sure the bag was authentic (I bought it from ******)... Chloé Customer Relations never questioned it. I did attach the Chloe Carte D'Authenticite card along in case if they questioned my bag.
Despite the initial shock from , I'm a very happy Chloe bag owner again!
Thanks for the update! I am so happy that Chloe fixed the bag (& quickly too!) - even if you purchased it from somewhere else! That is amazing customer service! A lot of companies would not do that if you bought it elsewhere! I am so happy for you!