I posted about this a few weeks ago...buyer received bracelet she says is defective and doesn't close, and while I didn't believe it was in that condition I agreed to refund her after she sent it back.
Well, I received it today and the perfume smell absolutely overpowering. I tried the bracelet on myself to see if this issue she mentioned (clasp not staying shut) is true, and the clasp does appear to be a little loose but still stays on my wrist, unlike what she claims. Anyway, after scrubbing my wrist 3 times I still cannot get the smell off my skin, and I'm not about to douse this bracelet in tons of cleaning products to remove it. I am very sensitive to smell and there is no way that I could ever use this bracelet myself now, and I would not send it to another buyer with this powerful scent.
What is the best way to handle this? Regarding fairness, my instinct is to tell her that she altered this item and it's now hers. Since she was unhappy with the clasp, I will have it fixed and send it back to her. Does that seem reasonable? Should I contact ebay and what could I expect from them?
Thanks!
Well, I received it today and the perfume smell absolutely overpowering. I tried the bracelet on myself to see if this issue she mentioned (clasp not staying shut) is true, and the clasp does appear to be a little loose but still stays on my wrist, unlike what she claims. Anyway, after scrubbing my wrist 3 times I still cannot get the smell off my skin, and I'm not about to douse this bracelet in tons of cleaning products to remove it. I am very sensitive to smell and there is no way that I could ever use this bracelet myself now, and I would not send it to another buyer with this powerful scent.
What is the best way to handle this? Regarding fairness, my instinct is to tell her that she altered this item and it's now hers. Since she was unhappy with the clasp, I will have it fixed and send it back to her. Does that seem reasonable? Should I contact ebay and what could I expect from them?
Thanks!