I listed a bag on Bonz last week and I accepted a buyer's offer. My listing clearly stated my shipping policy (priority mail, signature conf., insurance, etc) and since the bag was pretty big, I'd need the large box and according to the USPS website, the bag would end up being over $20 to ship.
In my listing I had the shipping fee at $25. The buyer mentioned trying to get a lower shipping fee so when I accepted the offer I took off $5 figuring I'd eat the extra money--- which I usually do anyway.
So, after accepting her offer, I didn't hear anything for a day and a half. I emailed her and she started to complain about the shipping fee. I guess she didn't realize Bonz changed things and now sellers can add the shipping fee to the offer where before they couldn't--which I think is great considering how many times I accepted a low offer AND had to pay the entire shipping charge which ate into any "profit" (ha) I made.
Anyway, I explained about the changes and referred her to the postal website, and also told her I only ship priority or express with insurance, etc for the safe arrival of the bag. Another day went by with no response. I finally emailed again asking if she was going to pay because otherwise I'd re-list it. Magically, she responded right away!
She complained a little again about the shipping fee, how she only offered X amount but didn't want to be a non-paying bidder. Then she gave a story of a lot of "company" and she's too busy to pay until Sun night. Plus, she's selling something on the bay which she'll get paid for Sun. night. She ended her message saying she wouldn't mind if I re-listed it if I didn't want to wait for the payment.
I don't mind waiting for the payment until Sun. but I almost feel like she either won't pay for the bag or will complain or "find something wrong with it" when she receives it. I'm more afraid of that instead (SNAD or whatever) and all the drama that goes along with it since she's already b*tching and moaning about the shipping.
I put a "week to check out" for my item on bonz but I think it will still let me cancel the and re-list it.
Sorry for the long post but what would you all do? (Besides offering free shipping!)
In my listing I had the shipping fee at $25. The buyer mentioned trying to get a lower shipping fee so when I accepted the offer I took off $5 figuring I'd eat the extra money--- which I usually do anyway.
So, after accepting her offer, I didn't hear anything for a day and a half. I emailed her and she started to complain about the shipping fee. I guess she didn't realize Bonz changed things and now sellers can add the shipping fee to the offer where before they couldn't--which I think is great considering how many times I accepted a low offer AND had to pay the entire shipping charge which ate into any "profit" (ha) I made.
Anyway, I explained about the changes and referred her to the postal website, and also told her I only ship priority or express with insurance, etc for the safe arrival of the bag. Another day went by with no response. I finally emailed again asking if she was going to pay because otherwise I'd re-list it. Magically, she responded right away!
She complained a little again about the shipping fee, how she only offered X amount but didn't want to be a non-paying bidder. Then she gave a story of a lot of "company" and she's too busy to pay until Sun night. Plus, she's selling something on the bay which she'll get paid for Sun. night. She ended her message saying she wouldn't mind if I re-listed it if I didn't want to wait for the payment.
I don't mind waiting for the payment until Sun. but I almost feel like she either won't pay for the bag or will complain or "find something wrong with it" when she receives it. I'm more afraid of that instead (SNAD or whatever) and all the drama that goes along with it since she's already b*tching and moaning about the shipping.
I put a "week to check out" for my item on bonz but I think it will still let me cancel the and re-list it.
Sorry for the long post but what would you all do? (Besides offering free shipping!)
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