Help! I sold a pair of Chanel crystal CC earrings on eBay last week for $211. I posted them out to her after her payment cleared and two days later she filed a SNAD. She's saying that they're fake because the crystals are different in colour and the receipt is for something else.
**members are never allowed to spot their own auctions or their eBay ID**
I wrote in the listing that the stamp on back of the earrings had fallen off and that the earrings were currently retailing at $370. They were perfect when they were posted and she now claims they're missing a crystal. I sent them with the original copy of the receipt as well, where I purchased the matching pendant as well!
This is what she wrote in the PP dispute.
I would like to send the item back to the seller for a full refund.The earrings to not match the item description with missing Swarovski crystals and the receipt provided does not match the purchased earrings. I am questioning the authenticity of this purchase.
I would like to return this item for a full refund for the purchase of these Chanel earrings of $219.50.The earrings are missing a swarowski crystal (which you did not mention in the listing) and also one of the crystals has been replaced, as it is a different tone to the other ones.I one of my friends has a pair of the same earrings and she said the "back logo" does not simply fall off! She has worn her earrings religiously and they have remained in tact years later.Also, the receipt you provided is for TWO purchases (one of $230 and $280) which brings me to believe it is not for these Chanel logo earrings which you said are $370.I am unhappy with the quality of this purchase and would like to return this item to you. Thank you.
I'm thinking she's going to pull a bait and switch or she's just plain dumb.
So frustrating.
What should I do? Sigh. She's no longer listed as an eBay member either.
I've never had this happen to me, advice please! TIA
**members are never allowed to spot their own auctions or their eBay ID**
I wrote in the listing that the stamp on back of the earrings had fallen off and that the earrings were currently retailing at $370. They were perfect when they were posted and she now claims they're missing a crystal. I sent them with the original copy of the receipt as well, where I purchased the matching pendant as well!
This is what she wrote in the PP dispute.
I would like to send the item back to the seller for a full refund.The earrings to not match the item description with missing Swarovski crystals and the receipt provided does not match the purchased earrings. I am questioning the authenticity of this purchase.
I would like to return this item for a full refund for the purchase of these Chanel earrings of $219.50.The earrings are missing a swarowski crystal (which you did not mention in the listing) and also one of the crystals has been replaced, as it is a different tone to the other ones.I one of my friends has a pair of the same earrings and she said the "back logo" does not simply fall off! She has worn her earrings religiously and they have remained in tact years later.Also, the receipt you provided is for TWO purchases (one of $230 and $280) which brings me to believe it is not for these Chanel logo earrings which you said are $370.I am unhappy with the quality of this purchase and would like to return this item to you. Thank you.
I'm thinking she's going to pull a bait and switch or she's just plain dumb.
So frustrating.
What should I do? Sigh. She's no longer listed as an eBay member either.
I've never had this happen to me, advice please! TIA
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