I have a problem with a difficult buyer, and I'm hoping that some of your lovely ladies will be able to help or provide some perspective on this issue. I sold a heavy silver beaded necklace which the buyer received today. He contacted me 30 minutes after delivery (delivery time according to USPS tracking) to claim that the chain was broken, and he would need to have the necklace restrung for $20. Normally, I am a fair minded person, who likes to give people the benefit of the doubt, but I have an uneasy feeling about this. First, I had already received an earlier rude message from the buyer about the handling time. The auction ended midday Friday; he paid Friday evening (after post offices had closed). Due to out of to out of town family obligations (sick parent, etc), I was not able to get to the post office until Tuesday morning, which does fall within the 3 business day handling. I apologized for any inconvenience, politely explaining this unexpected set of events and that I mailed the items as soon as I was able and was still within the stated handling time. I received no reply to that response. Second, I had carefully checked over the entire necklace before shipment. I had actually specially checked the chain since another person had asked me specifically about the chain and whether or not she'd be able to shorten it. Everything was in perfect condition. I packed the necklace in a plastic ziplock bag, then bubble wrap into a velvet lined/padded jewelry box with outer box, and finally all that into a larger box, mailing it priority mail. The necklace had a fairly thick, sturdy silver chain. It seems very very odd that it could have broken with that much padding, especially since I've owned it for several years and it's survived moves with much less padding. I don't know if it is just me, but timing and immediate declaration of cost seems suspect? I asked the buyer for pictures and suggested that perhaps we should agree just for him to return the item. Obviously he's not happy with this transaction, and I would rather not drag this out with him. I do understand that there is always a chance that the necklace was damaged in transit, but I am afraid that he will or has damaged the necklace on purpose. Is there anything I can do to protect myself? Thanks in advance!