My hb bought me a new bulgari watch while we were traveling in italy last November. I noticed that my watch was acting up (dial not moving, always wrong time) after we left Italy. It finally gave up after 3 weeks of purchased. I couldn’t bring to any Bulgari store at the time as we were still traveling outside the country and thought that I would just wait until I get back home to the U.S. Last month, I finally had a chance to take it to Bulgari for warranty. Today, I got a call from Bulgari saying that the dial wasn’t working properly and they have to replace the whole dial mechanism. I feel cheated thinking we purchased a $15k defective watch when its supposed to be brand new. Bulgari customer service is not very helpful either. – Before I go back to the store. I’d like to get an advice. My question is what are my rights? I want a refund but I don’t know if they will allow it as I purchased it in Bulgari Italy not the U.S. - Or is it possible to get a brand new replacement? any advice will be greatly appreciated…