Need a little help here...
I placed an order online at DVF.com for two iphone cases (one pink one black)..
when they arrive I was already out of the states and my secretary told me that the pink one was totally cracked when they arrived.
so I emailed the customer service about what I should do..
no reply but after a few days, my secretary told me a replacement one came so he just sent both of them to me (to where I am in Japan now)
but then again.. after another few days, the DVF.com customer service sent me another email all of sudden asking me to return the cracked one.
I was so confused and surprised because from the beginning no notification was sent to me from DVF.com and now they are asking me for the cracked case which was already thrown away by my secretary (again. no email was sent to me from DVF.com and I didn't know I'd still need it...) wish I had kept it...
no idea what DVF.com customer service would do... worried if they would charge my card for the replacement one and the shipping..
I have never experienced anything like this.. just thought maybe anyone here would know or have experienced anything similar like this??
Thanks!
I placed an order online at DVF.com for two iphone cases (one pink one black)..
when they arrive I was already out of the states and my secretary told me that the pink one was totally cracked when they arrived.
so I emailed the customer service about what I should do..
no reply but after a few days, my secretary told me a replacement one came so he just sent both of them to me (to where I am in Japan now)
but then again.. after another few days, the DVF.com customer service sent me another email all of sudden asking me to return the cracked one.
I was so confused and surprised because from the beginning no notification was sent to me from DVF.com and now they are asking me for the cracked case which was already thrown away by my secretary (again. no email was sent to me from DVF.com and I didn't know I'd still need it...) wish I had kept it...
no idea what DVF.com customer service would do... worried if they would charge my card for the replacement one and the shipping..
I have never experienced anything like this.. just thought maybe anyone here would know or have experienced anything similar like this??
Thanks!