Hi, I live in Gilroy so I go to the Factory store quite often. I occasionally go to the flagship store at the mall at check out Macys too. I was tickled to see Gilroy in a thread here. I saw that they are carrying some classic mini signature items and hope they begin to carry some of the C bags too. I am impressed by the selection at the new outlet store. Yesterday I asked the sales associate if I could take a look in the back but she told me no. She did crack up at my request though. My behavior changes a little in Coach. For instance there was one gold tote left and another gal had claim to it. I watched her go to pay and there was a delay and I asked my friend "did her credit card get declined maybe?" So it brings out the best (and worst) in me!