Well, if u remember i just did a reveal a couple of weeks ago and i wore this bag no more than 4 times. She cracked on the side of the bag, i tried taking a pic but my camera stopped working cause of the battery. I bought this bag at Macy's and i don't have the receipt anymore to exchange it any help would be appreciated i am beyond pist. I have no luck. Then today a pen mark went right on it, i did manage to take that off, but i have no idea what to do with this bag now????????