I recently came across the opportunity to purchase a small black loulou with black hardware in great overall condition (corners are perfect, inside is perfect, chain straps have no damage or chips). The only problem is the bag has a heavily scratched logo on the front. I've wanted one for quite some time but never pulled the trigger for one reason or another. The price is half of current retail. While it's obviously an excellent deal, I'm torn and the person selling it says that YSL will repair it. Does anyone know anything about this process? I do not live close to a YSL store (closest is about 3 hours away). Do they do repairs? Will that decrease the value if I decide to resell? If they will repair it, why wouldn't they have it repaired then try to sell it? What are your thoughts on this situation I've found myself in? Help!
Heavily Scratched Logo for huge discount?
- Thread starter amos99
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YSL will only repair black hardware for 2 years from purchase date. It must be purchased from the boutique so if you are not the original owner with paperwork on file in the last 2 years, I do not think that you can have it repaired.
I would pass. There are a lot of excellent condition without a scratched logo for half price (or close) on resale sites like Fashionphile. I wouldn’t want to deal with the hassle of trying to get a bag fixed that I didn’t buy originally.
Thank you! After thinking about it you said exactly how I feel. Is the hassle really worth it? Nope.
I asked about black hardware repair from Saint Laurent online and here's their reply -
"For leather goods, we do provide 2 years warranty for the metal part and the stitching. If repair is needed, you can bring the receipt and the item to the nearest store for product assessment. After 2 years, if repair service is needed on the metal part and stitching, it will be chargeable."
I'm guessing the bag was bought two years ago that's why the seller didn't send it for repair. Hope this helps.
"For leather goods, we do provide 2 years warranty for the metal part and the stitching. If repair is needed, you can bring the receipt and the item to the nearest store for product assessment. After 2 years, if repair service is needed on the metal part and stitching, it will be chargeable."
I'm guessing the bag was bought two years ago that's why the seller didn't send it for repair. Hope this helps.
This helps immensely! Thank you so much for sharing this information!!