I posted earlier that I received a defective mulberry Dorca bag. I had sent this bag back for credit immediately via insured mail, but they were not there to receive it, and it's sitting in their local post office. This is very frustrating because they won't credit my account until they pick it up. They are hard to reach by phone, and so far emails and messages don't get returned. Maybe I'm too hurried on this, but I'm bothered by this service and recommend purchasing from a different place if you want one of this bags!