I received my new Mulberry Lorca bag, and within 10 minutes the turnlock closure broke! It was a very cute bag, but I sent it back already. I don't want to try again; I feel this is not very good! They were very nice via email, but I have never been able to reach anyone there by phone, and I just don't want to deal with the company now. The guy said they have already switched manufacturers - guess there were other problems - he said some were good; some were bad! I had problems with that type of closure on another bag as well.