Haven't received item two weeks after shipped

[maxter]

Believe it or not I've never had an ebay problem as a buyer before. I purchased a scarf on the Friday after Thanksgiving and paid for it that Sunday, 11/25. The seller says she shipped on Monday 11/26 via USPS first class mail from New York. I live in Wisconsin and still haven't received the item.

The shipping costs were only $3 but I would've been happy to purchase insurance if offered. As a seller I always offer insurance to the buyer and insist on insurance for items over $200. This item was $75 + 3 for shipping = $78.

What do I do next?

I already contacted the seller and she said it was shipped Monday 11/26 via USPS first class mail - not priority - in a manilla envelope. What I am afraid of is that she only put the scarf in a very flimsy envelop and it got shredded in the sorting machine.

TIA!

I should add that I paid for the item via payal and the seller has very positive feedback over 200.

 

[LV-PRADAfanatic]

is there any tracking no? maybe USPS is swapmed with xmas stuff..

 

[bulletproofsoul]

Hi Maxter! I'm sorry this has happened to you, but it is the seller's responsibility to get the item to you, and provide insurance and tracking. You should file a claim w/paypal. (And a $75 item should have been packed nicer than that!)

 

[maxter]

is there any tracking no? maybe USPS is swapmed with xmas stuff..

I doubt it as it was just first class mail and not priority.

I always ship priority unless the item is books or magazines. Even then, I will usually make up the difference in shipping costs with the seller. That way both of us can be certian when the item has been delivered.

 

[maxter]

Hi Maxter! I'm sorry this has happened to you, but it is the seller's responsibility to get the item to you, and provide insurance and tracking. You should file a claim w/paypal. (And a $75 item should have been packed nicer than that!)

Thanks for your advice. I just wish I could have the item. I'll wait a few more days. I have already told the seller that I did not receive.

 

[noshoepolish]

It took 4 weeks to send a MO from PA to MN last January. You just never know with USPS.

 

[handbag-ho]

Gosh, I'm so sorry to hear about this. IMO, I don't trust the regular mail through the USPS. They have lost soooo many of my items and just recently lost my baby picture (from when I was 3) that I was sending to my mom. I've just learned that I need to insure everything when it comes to USPS or send it UPS/FEDEX etc.

Well, I HOPE that it shows up for you. Just wait it out a little bit longer (past Christmas) to see if it shows up. Good luck.

 

[maxter]

Thanks everyone for their advice. I'd like to wait another week.

But my big question is, is there a window when I can file with Paypal. If I wait too long and miss it, then what?

 

[4theluvof-it]

You have 45 days to file a claim with paypal. I would file no later than 30 days that is plenty of time IMO.

 

[chipmunk-pnw]

There are postage delays worldwide at this time of the year since mid November, and USPS is no exception.

 

[maxter]

There are postage delays worldwide at this time of the year since mid November, and USPS is no exception.

Yeah, I kow, but the one thing that worries me is that it was an H scarf packed in a manilla envelope. It was just a pouchette so not as large as a regular hermes scarf. But I'm just worried because a floppy envelope can get shredded so easily in the sorter.

I'm still holding out hope though and will wait a week before I file a complaint.

Thanks everyone for all your advice!

 

[maxter]

GREAT NEWS! The item was received in today's mail!

I am shocked. The seller did indeed send on 11/26 and I received today 12/10! 2 weeks to get from New York to Wisconsin. That's the USPS for ya!

Thanks everyone!!!! I'm so happy just to have the item!

 

[sweetLVbaby]

I like happy endings!

 

[CynthiaNYC]

Wow, yay, I am so happy it arrived, Maxter! Safely, I assume, and not shredded by the sorters?

Oddly, I just received a card in the mail today that was mailed on 11/29 from NC to NY. A CARD, not even a package! The PO must be really backed up this year. :s

 

[cherll]

yay! so glad you got it and it sounds like it was in good condition!