Have you had bad experiences at LV Boutiques?

#31
I have been to too many LV stores all over the world and have never been treated so badly like two weeks ago in Paris. In PARIS.....can you believe it? It was in the Galerie Lafayette store. We had to wait in long line for a SA to escort you in and show you the item. I asked for Neverfull and Damier Azur Speedy but both were out of stock. I asked her where else in Paris I could find them then she started losing patience. She asked me what other items I would like to see so she can find them together in one time instead of one by one so I told her more. Guess what.....her reply was "It's impossible for a person to buy so many bags!". Anyway, with the help of a French speaking friend, I got to purchase 2 bags, finally. Just as I was going to ask my husband to pay and file tax refund form, she starting shouting that since I'm the person who chose the bag, I must be the same person paying. Has any of our tPF sisters ever heard of this policy in any LV store?? It was totally ridiculous. I was just going to buy the scarf, shoes, and coin purse....Forget it. I would not buy LV anymore. What's the big deal?
 
#32
we hit port in Dubai around my B'day last December so my shipmates know that i LOOVE L.V so they said pick something and we will pay for it. i was in heaven, anyway we asked a s.a to look @ a wallet i swear she looked @ us and said i will be right back she never came back! maybe she thought we did not have money even though i was had my speedy with me. go figure:P
 
#34
I just had a terrible experience in LV SoHo-really rude SA's-doesn't make much sense to me-we were there to buy and they could barely be bothered to take a bag off the shelf for us.Won't ever go back there
 
#35
I didn't love my most recent experience at LV Fairfax Square. The day amarante released, I had told the SA exactly what pieces I wanted - she then spent a good 30 minutes trying to talk me into different pieces and even went as far as to say she didn't like my main piece (Brentwood) and thought it was boring and blah. I had to just stare at her for a minute and then tell her I have the Brentwood in every vernis color released and I love it. GET THIS - she then said "Oh, you don't look like the borning type though!" She also kept trying to sell me pieces with the big gold pushlocks, which I had already said I hated. Even though I dropped $3500 that day, it was clear she didn't listen to a word I said and was only trying to increase the sale regardless of what me, the customer, wanted.

I go back and forth between the Fairfax Square store and the LV at Neiman's at Tyson's -- when I feel one store is being snobby or dismissive, I go to the other!
 
#36
Two months ago I excitedly went in my first LV boutique. I live in Dayton, Ohio where there isn't much variety (in my opinon) so 90% of my shopping is done online. I was in Columbus visiting friends and one offered to take me to Polaris Mall knowing that I would be making my first LV purchase very soon. I wanted to compare the Damier Azur Speedy 25 and 30 to decide which size would be best for me. We went into the LV boutique in Saks. I was dressed in a Harajuku Lovers tee, jeans, some MichelleK ballet flats and carrying a Tokidoki purse. I'm 27 but barely pass for 21 and I'm sure the outfit didn't make me look much older. There were three people working. There was a couple being helped by one of them and besides that the store was empty. In ten minutes time no one made so much as eye contact with me. It was if I was invisible. I left, did a little shopping throughout the rest of the mall and went home. I do have a Damier Azur Speedy 30 and I love it. I got it from eLuxury. I can't speak as to why I was ignored. But I doubt I would go in another LV store if I didn't have to.
 
#37
At my store I have learned to only deal with one SA in particular - Lindsay. She doesn't care how long I take and she always takes the time to just chat with me. Plus, whenever I leave she says, "Feel free to stop in anytime." And when I recently bought a bag from her, she told me to come back to show it to her 'in action'. She is really down-to-earth and friendly so whenever I go to the store I don't even bother looking around on the main floor, I immediately go upstairs so that I can speak with her. If anyone goes to the Bloor Louis store I HIGHLY recommend Lindsey, she will make the amazing experience of buying a Louis even more fabulous! :smile:
 
#38
^^^ Sorry I know this thread is about bad experiences, but every LV SA I've had before Lindsey has been AWFUL beyond belief! As a 23 year old University student I think they just assume you're going to waste their time.

GO LINDSEY!
 
#40
So far, my experiences were pretty good, except for the time when I bought my demin pleaty, the SA appeared to be snobbish and abit impatient. But I just ignored her since I know what I want. I think bond to meet such a few SA, and they prob judge their customer by their dressing. The security guard were polite though, greeting me & saying goodbye. The SA should learn from him instead, haha.. But since I don't have a regular SA, I just bought from whoever served me.
 
#41
The SA I work with put me on the waitlist for a bag that was out of stock. He called me when it came in and a few hours later I went to the store to pick it up when I asked for him I was told he went home sick. The woman who ended up "helping me" went out back to get the bag but acted very put upon. When she came out with the bag she didn't take it out of teh dustbag etc...
I wanted to look at a few other things and she was totally not interested in helping me....weird hu.
 
#42
I did once....I felt terrible.....I remember I was home and looking at a magazine and so this beautiful LV... I called the store and the told me they had one left...I asked if they hold it for me, but then they didn't know me at the time, so they told me they couldn't do that.....So i didnt feel like getting all dolled up to go buy a bag, it was 1,200.00 back in 2000....When I walked in the store, I suppose because my plain attire and no jewelry they thought I was there just looking, when I ask for the bag she was reluctant to bring it out.....Did i look that bad?.....When I told her I take it with the matching wallet, She asked me how i like to pay for it, I was very young, so I gave her my amex and she card me not once but twice... I was so hurt i wanted to cry, but I wanted the bag so badly that I let it go....Today, when I walk in there, I get a much different treatment, but that shows that some people may judge you by your attire....:queen:
 
#43
I was at my local LV boutique and my SA was away sick, so I proceeded up the stairs to look at some luggage, looking at a few of the bags an SA who had obviously rushed after me called "SIR!" as I reached for something and I turned around and she started acting snooty to me and acted as if I wasn't good enough to be there, despite wearing my chanel j12 with diamonds, louis vuitton shirt, dolce gabbana jeans and gucci shoes. And so I tried to ignore her snootiness and so I questioned about a few things, which she acted was such a huge task for her, then I asked to look at a bosphore 50 and she said
"Well, its in the basement, so are you gonna buy it or not?" I wanted to slap her. I shop there all the time and this biatch treats me like trash, god I hate the rude sa's.
 
#44
I'm only 20 and so is my GF so that could be a problem, but it seems SA's don't treat us too well. We have been to the SF Boutique many times, and every single time they think we are joking about buying something or wasting their time. I mean she could be wearing her Black Le Fab, or Black Rivette and it makes no difference. I'm sure they have clients that have nicer items... but they are still 3k+ bags. I don't want to sound conceited but maybe they are jealous of the younger crowd being able to afford nice things? Things like this amaze me.
 
#45
not really a bad experience but a weird one.
me and my hubby went to lv @ wynn hotel in las vegas to browse.
as we were walking in, one of the guy SA, who was showing some stuff to other customer at the time, had an eye contact with me..and all of sudden he froze, stopped talking to other customer he was helping, didn't move, didn't smile..just staring at me for a while..I was like, WTH?? :confused1:
that made me feel really uncomfortable..even my husband noticed and asked me if I knew him??
I don't know..maybe I look like somebody he knows personally or something but that was kinda rude and weird
 
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