I do some volunteer work on a support board for a major website (details NOT forthcoming).
One of the more popular questions involves placing an order, then cancelling it due to things not in the website's control. Common reasons given are 'Decided I didn't want it', 'Found a better price on another site' and similar things.
After seeing so many of these, I began to think back and I honestly cannot remember EVER cancelling an order for any reason, let alone something like that. I can't remember even returning more than 4 or 5 things ever that came by any shipping service. One of those was for size and the new size cost me a few dollars more. One was a pair of shoes that were completely the wrong item (wrong style, color and size) that must have been a UPC labeling problem. Another was a similar UPC error where they sent me an item weighing less than a pound instead of what I ordered that would have weighed closer to fifty pounds.
I just don't understand the bit about cancelling an order 'because I changed my mind'. That baffles me.
One of the more popular questions involves placing an order, then cancelling it due to things not in the website's control. Common reasons given are 'Decided I didn't want it', 'Found a better price on another site' and similar things.
After seeing so many of these, I began to think back and I honestly cannot remember EVER cancelling an order for any reason, let alone something like that. I can't remember even returning more than 4 or 5 things ever that came by any shipping service. One of those was for size and the new size cost me a few dollars more. One was a pair of shoes that were completely the wrong item (wrong style, color and size) that must have been a UPC labeling problem. Another was a similar UPC error where they sent me an item weighing less than a pound instead of what I ordered that would have weighed closer to fifty pounds.
I just don't understand the bit about cancelling an order 'because I changed my mind'. That baffles me.