I felt a little ridiculous the two times I cried, but since I had no control over it I must assume that was my honest reaction. It happened today when I tucked a flier under my arm and scratched up the leather handles on my DE speedy, I'm seriously considering getting the handles replaced. The other time was when I bought something from ShopBellaBag at friggin 7am, I called to make sure everything was ok, they talk to me like I'm an idiot for checking 5 seconds after I paid, and then call me 3 hours later to say they sold the bag to someone else!! I was really bummed because I had been hunting for the bag forever and already started wearing it in my mind. Plus with their coupon I got a great price. I would never buy from them again, if I wanted something swiped from under me I'll bid on eBay!