Has this ever happened to you?

[bhurry]

okay, here is the scenario, I called a Saks LV and ordered the multicolor speedy and finally it came, I was so excited to open my package and what did I find, not the MC speedy but another bag ( a monogram manhattan PM) I was so pissed, what do I do now? Please help.

 

[Veelyn]

take/send it back ... ?

 

[jsg]

call and complain and have them replace it.

 

[CoutureChiQ]

Send it back

 

[Bag Fetish]

what does it say was purchased on the bill?
I would call and let them know your issue and ask them how they will like this handled.

 

[scarlett13]

OMG Call then ASAP! :blink:

 

[twiggers]

Call them? Demand free return shipping and for them to refund your shipping fee and demand overnight shipment.

 

[cpster]

Yes...call them. If it's not convenient for you to return in person the store should pay to ship the bag back. Then they should overnight the correct one to you!

 

[bhurry]

On the receipt I was charged the MC speedy price, this has never happened to me before, so I wasn't sure what to do. I called the SA that sold it to me and she insists that she sent the speedy, unless the manhattan PM is the new MC speedy then I didn't get what I wanted. She was kind of rude too, when I told her what had happened.

 

[cpster]

So what will you do now?

 

[bhurry]

I'm really not sure, this is just so wrong. I am going to call somebody that will rectify this. I can't be stuck with a purse I didn't order and paid for. This is just bad, I hate having to deal with rude SA's.

 

[cpster]

Can you speak to the manager? How far away from the store are you?

 

[bhurry]

I'm an hour away from saks LV but our saks doesn't carry LV, the whole reason why I had to order from a different saks.

 

[cpster]

If Saks LV doens't rectify...I wonder if you can dispute this with your credit card company?

 

[bhurry]

I guess that would be another option, I just hate to do all this work for something that they did. I still havent called back, the SA said that she will call me back with whatever they decide. They need to take this bag back and I'm not so sure that I want to deal with them again so I will insist on giving me a refund instead.