If she's 67, and know how to use an iPad, I'm pretty sure, she knows how to sell on eBay.
I wouldn't do a partial refund. Tell her you will take your bag back but it has to be the same, and same condition as when you shipped it. Make her pay for the shipping both ways too.
I wouldn't do a partial refund. Tell her you will take your bag back but it has to be the same, and same condition as when you shipped it. Make her pay for the shipping both ways too.
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