Has anyone used the Dooney & Bourke Repair Program?
- Thread starter KiltyR45
- Start date
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I haven't used the repair program in a number of years.
Based on my limited prior experience, I found that most of the
issues I needed fixed were not repairable items.
I think they might repair/replace zippers or straps.
But they had no ability to deal with the leather
issues I had in the body of the bag. I don't know if they could replace worn
leather binding or corner patches. I also don't know if they
can repair/replace linings.
Also, I never saw a real value in the trade-in program since there are
great sales where I can usually get a new handbag ar the equivalent
of the trade-in value offered. Then I just gift or give away the original
bag, depending upon it's issues. I like my bags to look pristine, so my
old bags are relatively brand new looking to most others.
Thats good. Please let us know how the process turns out for you.
I will do. I’ll ship it out this week and see how long it takes. It will be like unboxing a new bag. I am happy that they can fix it like new
Great news. When you get it back please let us know what was repaired
and how it looks. Thanks.
So glad to hear that!
Very reassuring that their turn around time was quick, and they shipped it back to you for free.
Me too especially since I purchased this on poshmaRk. When it comes I’ll post the pics.
My repair is back. I’m gonna start off with I purchased the bag off poshmark. The pics I posted earlier in this post shows what the snapped rivets look like. And those are the pics I sent in with the repair form.
i filled out the repair form on the dooney website and sent pics. In a few days they responded they could fix it. They didn’t ask for any receipts, serial numbers, or registration info. I shipped the bag and they emailed that they received the bag. Emailed what they would be able to do. Emailed my bag was repaired and the date it would arrive, with tracking numbers.
THEY DID NOT CHARGE ME ANYTHING!!!
both rivets holding the strap were replaced with the matte rivets used on Florentine leather. They look like nothing ever happened. Apparently they went in the bottom of the lining, making small cuts to get up to the rivets. You can see the black stitching on each side in the pics. I was wondering how they would do it because the line of green suede is like right there. Anyway I am extremely happy and I’m moving right in… I have a new bag!
i filled out the repair form on the dooney website and sent pics. In a few days they responded they could fix it. They didn’t ask for any receipts, serial numbers, or registration info. I shipped the bag and they emailed that they received the bag. Emailed what they would be able to do. Emailed my bag was repaired and the date it would arrive, with tracking numbers.
THEY DID NOT CHARGE ME ANYTHING!!!
both rivets holding the strap were replaced with the matte rivets used on Florentine leather. They look like nothing ever happened. Apparently they went in the bottom of the lining, making small cuts to get up to the rivets. You can see the black stitching on each side in the pics. I was wondering how they would do it because the line of green suede is like right there. Anyway I am extremely happy and I’m moving right in… I have a new bag!
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Thank you so much for the info. They did a great job and it's nice to know that Dooney
stood behind their merchandise and repair policy. Big bonus that they didn't charge
you at all. I have one Dooney with a popped rivet. I need to dig it out and send it
in. It was a bag I purchased new, and didn't use very much, so I don't know how
it happened. But hopefully it's an easy fix and the bag is beautiful otherwise.
I'll post pics when I dig it out of the back of the closet.