Hi JNH14, I have bought multiple times from them but I haven't sold anything yet. To me the clothes are miss or hit even with item describe as New With Tag (NWT). You can find tiny hole, loose threads, missing beads, etc.. very tiny defects on some items that you can't see in the pictures even when you zoom in. Return is simple. Go to your account, click the items you want to return and print a return label. I usually send the return back within 2-3 days and refund takes from 1-2 weeks. No questions asked. Customer service is fast. Once time I forgot to apply a coupon when checked out. I emailed CS, and they applied the coupon right away. Hope this help.
I agree 100 percent. Skip them altogether.I wouldn't send anything high end to them. I sold clothing to them once, quite a few months ago (may have been last fall? I can't remember). They pay a few dollars per item and they turned down some expensive premium denim that had been hemmed with original hems (even though I saw them selling premium denim in worse condition with crappy hems and not marking them as altered, ugh) but if you have some used clothing in decent shape that would otherwise go to Goodwill or a similarly priced secondhand store like Crossroads, they are worth a shot.