I personally love this machine. I liked it so much, I bought one for my daughter and daughter in law, and they love it as well. You have to read the DVD first and you have to be patient, but by the third or fourth try, I had it down pat. Just be careful with the blush -- it does darken a little bit once it is applied, so less is definitely more.
My only complaint is that the foundation is expensive but once you learn to use it properly, a little goes a long way. I had contacted customer service when my stylus did not seem to be working properly, and she instructed me to try to clean it with pure alcohol and if that did not work, she gave me a return number and offered to send a new one should the cleaning not work. They are very professional and have been very helpful each time I have ordered new foundations, etc.
I guess from reading these reviews, it's not for everyone, but then, what is? I will never return to any other foundation -- not even my bare minerals which I used for years before switching to Luminess.