Has anyone experienced this? HELP!

rockstarmish

shoegazing
Aug 24, 2011
2,165
77
I'm coming from zero experience on this matter as it has never happened to me until now.
So, I ordered a bag from RM.com and I ordered it on January 2nd, I didn't check the tracking until today and was surprised that it's not even in the UPS system! It says the label was made on the 3rd but it's the 5th already and nothing. The last times, I ordered from RM, the next day after i ordered it would already be shipped. Does anyone have an idea what is going on? Better question, have any of you experienced this? Should I be worried?
Thanks!
 

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halobear

Member
Nov 27, 2015
480
215
I'm coming from zero experience on this matter as it has never happened to me until now.
So, I ordered a bag from RM.com and I ordered it on January 2nd, I didn't check the tracking until today and was surprised that it's not even in the UPS system! It says the label was made on the 3rd but it's the 5th already and nothing. The last times, I ordered from RM, the next day after i ordered it would already be shipped. Does anyone have an idea what is going on? Better question, have any of you experienced this? Should I be worried?
Thanks!
I would contact customer service. All my RM orders so far have shipped right away. Never had a delay.
 
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Dec 2, 2015
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I wish I could help, but I never ordered directly off the RM site: her international shipping makes it too expensive for me.
Could it be possible they're experiencing some delays because of the Holiday season chaos? I'd personally give it a few days and would start worrying only if it's not shipped by Monday {but that could be me being used to very long international shipping times}.
 
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rockstarmish

shoegazing
Aug 24, 2011
2,165
77
I would contact customer service. All my RM orders so far have shipped right away. Never had a delay.
I'm super worried. I've never had this happen either. I contacted RM already and of course they haven't replied.. My worry is because their customer service isn't reliable. This is ridiculous! 3 days today. I don't know what else to do.
 

rockstarmish

shoegazing
Aug 24, 2011
2,165
77
I wish I could help, but I never ordered directly off the RM site: her international shipping makes it too expensive for me.
Could it be possible they're experiencing some delays because of the Holiday season chaos? I'd personally give it a few days and would start worrying only if it's not shipped by Monday {but that could be me being used to very long international shipping times}.
I'm hoping it's that but other people who ordered last week got their orders shipped on time. It worries me even more because RM's customer service is terrible!
 

halobear

Member
Nov 27, 2015
480
215
I'm super worried. I've never had this happen either. I contacted RM already and of course they haven't replied.. My worry is because their customer service isn't reliable. This is ridiculous! 3 days today. I don't know what else to do.
Post a message on the RM Facebook page. I got a response within 2 hours when I did that.
 
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rockstarmish

shoegazing
Aug 24, 2011
2,165
77
Post a message on the RM Facebook page. I got a response within 2 hours when I did that.
Thanks. I just did that. I also sent them a message on IG and posted also on one of the photos there. Hoping it will get their attention.
 
Dec 2, 2015
53
17
I'm hoping it's that but other people who ordered last week got their orders shipped on time. It worries me even more because RM's customer service is terrible!
Yeah, RM's customer service could use some improvement- I remember sending an email and never getting a reply -part of the reason why I always ordered off Shopbop-, BUT I'm sure posting on their social media pages will prompt a reply in order to save face in front of other potential customers. Do keep us updated!
 

rockstarmish

shoegazing
Aug 24, 2011
2,165
77
Post a message on the RM Facebook page. I got a response within 2 hours when I did that.
I posted on their FB page and it said that the post needs to be reviewed before it's posted.. Or should i post a comment on one of the pics posted?
 

halobear

Member
Nov 27, 2015
480
215
Thank you!
No problem. Hope you get through to someone and figure out what's going on with your shipment. Their customer service has been horrible recently. When I first ordered from them I used to be to call the customer service line and actually reach a person. Now they make you leave a voicemail.
 
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rockstarmish

shoegazing
Aug 24, 2011
2,165
77
I got through. They replied to my email and FB and IG. They all asked me for the order number.. that's all. I'm hoping they get back to me faster this time on what's going on.

I just checked the tracking and STILL nothing. I can't help but feel sad. What can I do?