Hi! I'm from Singapore too Could you tell me where this place is? I have a Tod's that's lightened in some parts where my arm rests on it and I wonder if these people can do anything about it. Sorry to hear about you BV. I've dropped chili crab sauce on my Oceano veneta and it wiped clean with a wet wipe leaving no stains at all. I don't know if it'll work on your new Ball. It's a lovely bag, isn't it? I have it in nero. Why don't you ask BV Singapore if they can do what you propose to do with your bag? They may have to send it to BV Italy for you for that purpose. I know they are able to replace worn or broken strips by having the bags sent back to Italy which will take a few months. Good luck!I bought this BV Carmino New Ball at home in Boston 3 mths ago. Earlier this week, something got on it. I took it to professional bag cleaners where I work (Singapore) and they told me that it was likely ink or grease. Frankly I don't know where either would've gotten on my bag but they think it's one of those 2 because of how it absorbed into the leather. it was 6 disparate dots. Now it seems to be spreading further.
I was told one possibility is to get the ink/oil extracted which will leave it whiter where it's been extracted, and then redyed in those areas. What do you think the chances are of it being returned to its original state with this action? It's all concentrated on the lower part of my bag. But I don't want it to end up looking really obviously different on that part.
Is sending it back to BV in boston/elsewhere likely to result in an exact color fit in terms of re-dyeing? Or do you think it wouldn't matter where I go as long as it's reputable (this place I called was recommended by BV singapore).
Thanks jburgh, I have talcum powder on it right now after your suggestion! I might have prevented the morphing of the dots if I'd done it earlier. Will take my chances with the reputable store/s.Can you post a picture of the "dots?" If it is oil, it would make sense that it is spreading. Have you tried sprinkling talcum powder on a dot to see if it absorbs? One of the gals in the Choo forum tried this. I would be really wary to re-dye.