I have a cross body Paddington and a canvas tote bag (spring 2006) and have hardware issues on each!! The tote bag popped a rivet on one of the top straps, a on the Paddy a rivet pops on one of the handles! I returned the tote to Nordstrom (where I purchased it) and they sent it out for repair no problem. I bought the Paddy at Saks and don't know if their customer service is the same as Nordies. Has anyone had luck in sending bags that were bought at a departmetn store to a Chloe boutique for repair? I'm disappointed that both of my Chloe bags have almost the same issue. I don't overload them (lord knows the paddy is heavy without my stuff inside!) or abuse them. All of my other bags (LV, Hermes, kate spade, coach, Fendi) have never had an issue! Any other hardware gripes or am I just "special"?