A week ago I noticed the zipper pull on my bolide (palladium) had turned partly yellow. I just got it back from Hermes today - they replaced it, at no charge. I was very appreciative that they could fix it. I thought it was great that they didnt even charge for it.
Tell me about it. Another brand, XX, my lock tarnished and the SA of brand XX, told me, sorry mdm, try using some anti-tarnish cream and maybe it will be un-tarnished. I still use that bag (alot) but I won't buy more of brand XX stuff anymore.