Hang Tags...Key Fobs..

[LuvsElvis]

Hello...
I have a question about hang tags and fobs? Is Jax not supplying missing hang tags like they used to?
I purchased a Denim Rogue 36 from my outlet. At first, I didn't realize it was missing the leather hang tag and long leather key fob. It had a metal tag. I did talk one of the ASMs into extra discount. But Final Sale. I thought a great deal and I shouldn't have a problem getting tags.. WRONG!!!! I called both Customer Service for Coach and the outlet. ( It has been 2 weeks) Nothing has come in the mail. The one CSA said they could send a metal one but only one hang tag and Fob per bag..at least 1941.
Today I called back and one CSA told me to send the bag to Jax Returns with a note and get it exchanged. (I am not sure if whoever originally bought and returned the bag to my outlet ..received it with the missing tags or what. )
I have looked on Ebay to see if someone is selling hangtags and fobs for Rogues but No Luck...
Anyone have any suggestions???
Thanks!!
Lynne

 

[katev]

JAX will (eventually) send a replacement hangtag, but it probably won't be a be a 1941 hangtag and I haven't heard of them replacing 1941 key hoods. They do occasionally show up on ebay, so keep checking.

For both to be missing is odd; I'll bet somebody stole them when the purse was on display at either the retail store or the outlet and that it why it was deeply discounted. I think that you should take the bag to a retail coach store, you don't have to go into details about buying the bag at a FS discount at the outlet because the tabs were missing - just tell them that you don't know how it happened but you think that they were stolen (that's the truth!) and ask if they have any extra to replace your missing bag ornaments. They may not have what you need, but I am sure that they will try to help you.

This issue was discussed here on PF last year, see the link below.

https://forum.purseblog.com/threads/feeling-sad-hangtag-fell-off-rogue.971168/

 

[CoachMaven]

Do you have a boutique store near you? The ones near me keep all the hangtags from defective bags, so they might have one that matches. Once I went in and stated one of my bags had lost their hangtag, and the SA brought out a medium sized shopping bag FULL of hangtags, dumped it on the counter and told me to have at it! I left with about 10 for various bags, including the one that was missing one.

 

[LuvsElvis]

JAX will (eventually) send a replacement hangtag, but it probably won't be a be a 1941 hangtag and I haven't heard of them replacing 1941 key hoods. They do occasionally show up on ebay, so keep checking.

For both to be missing is odd; I'll bet somebody stole them when the purse was on display at either the retail store or the outlet and that it why it was deeply discounted. I think that you should take the bag to a retail coach store, you don't have to go into details about buying the bag at a FS discount at the outlet because the tabs were missing - just tell them that you don't know how it happened but you think that they were stolen (that's the truth!) and ask if they have any extra to replace your missing bag ornaments. They may not have what you need, but I am sure that they will try to help you.

This issue was discussed here on PF last year, see the link below.

https://forum.purseblog.com/threads/feeling-sad-hangtag-fell-off-rogue.971168/

Thanks Kate. I will keep checking..interesting that the outlet didn't question the return with missing hang tags.

 

[LuvsElvis]

Do you have a boutique store near you? The ones near me keep all the hangtags from defective bags, so they might have one that matches. Once I went in and stated one of my bags had lost their hangtag, and the SA brought out a medium sized shopping bag FULL of hangtags, dumped it on the counter and told me to have at it! I left with about 10 for various bags, including the one that was missing one.

Hi..I do have at least 5 FP stores near me. I asked at a couple and they didn't offer any hang tags. Store told me to call Customer Service. I might email CS too..see if I can send a copy of my receipt with explaination and see if I can get matching tags... Thank you...