I have a black Ada and have used her A LOT since getting her for Christmas 2006. The handles have become really worn and cracked. Anyone have this happen on any of your Koobas? I called NM (where it was purchased) and they send the bags to Kooba for repair. I hope they can replace the handles and I wonder if they will charge me?? I want to wait for my new Charlie to arrive before I have to part with Ada to be fixed. Has anyone dealt with Kooba for repairs? How did it go?