The background I'm leaving brand and retailer names out of this little story because I wanted to get others' thoughts on how this forum was used. A couple of weeks ago I bought 2 handbags (same brand, 2 different styles) from a reputable online boutique retailer. The bags had multiple manufacturing flaws so I snapped a few pictures to explain to the retailer what I found wrong and mailed the bags back for a refund which I got. The main act Besides sharing pictures and feedback on bags we love, TPFers also share pics and feedback on quality issues we've encountered. I posted a thread about my experience to give others a heads up to possible erratic quality since the bags retail $400-$500. It's a brand that has some really cute styles so my bottom line advice was to buy the bags from retailers with solid exchange/return policies just in case. I dont think I was off base in sharing my experience and I later discovered that another TPFer had posted her own pics of flaws she discovered in the brand. My tone in my post was (I think) level and fair. I even included in my comments that the bags were cute. Well, about 15-20 minutes after I posted my experience the retailer called me at home to discuss my post! (They had my phone number from my order.) I felt like I was in some cheesy conspiracy movie where the Sandra Bullock character does something online and then the phone rings because theyre on to her. Oh, the drama. The retailer introduced himself and said he understood I just posted some comments about brand X on a forum. He took issue with the way my post could be read that his store had a negative opinion of the brand (I meant it to read that they were upset/apologetic that I had a negative experience). I spluttered out that I would go back and edit the post to take out the 2 misleading words. He then went out to make a kinda odd (I think) argument that the whole thing was more the retailer's fault than the manufacturer's, that his store should have caught the defects before sending the bags out and again, that it was worse that the retailer sent out bags with flaws rather than the fact that the manufacturer missed the flaws. I was so puzzled by this logic and more than a little weirded out to have someone call me about something I had just posted online. I asked him how he knew I had just posted and he said it was a small community. I went back to my computer to edit the post (one of the helpful TPF moderators helped me there) and saw that someone had replied to my post with almost the same wording the retailer used about how its worse for the retailer to send out flawed bags than the manufacturer. The argument and wording was too specific to be a coincidence. Turns out the poster was someone who had recently started a different thread chatting up how cool the brand is without disclosing she had any association with the brand. This left me wondering is this poster the retailer? Or the manufacturer? Who is the person behind the mask? And will Scooby and the gang be able to solve the case? The burning question(s) Did it cross some sort of line to phone me to discuss my post? Shouldnt the use of my phone number be limited to shipping/billing type questions? Shouldnt I be free to share my experience with a handbag brand on the Purse Forum? If the other poster represents the brand, shouldnt they be on the level and just say so?