Like many bag lovers...I have bags stashed in my closet that I haven't used in a while for one reason or another. Bored with what I've been carrying (and not having made a successful new purchase), I was rummaging through my closet and pulled out a couple of bags that saw regular duty a few years back. I had one all loaded with my stuff when I realized I was really annoyed the length of the straps. I am intending to take these in somewhere to see about getting the straps shortened (perhaps Nordstroms if they still do it, as that is where I bought the bags). I think it would be worth it as they are good quality bags (HCL..very popular here a few years back and retailing at that time in the $300-500 range). BUT....I'm wondering if anyone here has ever done such a thing with any of your bags and what your experience was. I know once they are shortened, there's no turning back! The only other work I've ever had done on a bag was having one re-lined. It was also an HCL (yeah..I bought a lot of them back then!) and Nordstrom sent it off to Germany and it came back with a pristine new lining and all polished up and looking fab. Thank you, ladies!