Dear TPFs, I hope some of you will be able to help and advise me how to deal with the situation that happened to me today. Would be very grateful for any help. Today, after my hairdresser appointment finished I noticed a thin, maybe 2cm long splash of a brown substance on the front of my birkin. I alerted the receptionist and she made a phone call asking sb to bring "smuge remover". When the solution was brought and she wanted to treat my BB with it I asked if it will not take a colour of the bag or damage it. Her reaction was " I take it to my boss and ask". She grabbed my BB and took it upstairs before I was even able to tell her what kind of leather she is dealing with. A few minutes later, her boss, carrying my BB came downstairs and advised me that she decided to wash the splash with water. She showed me large 5cmx3cm dark spot on the front of my BB!!! I thought I am going to faint! She added lightly that if this won't help she will reimburse me the cost of the bag, as looks expensive, so probably around 500£ ? When I told her how much it is worth than it was her time to faint. She told me to go home and let her know if spot goes away after bag dries out. It is 7 hours later now and spot is still the same. I am afraid she ruined it. What can I do now? I do not believe she voluntarily will reimburse the cost of my bag. Will Hermes Spa accept a bag with a such stain? Hope there are some lawyers among us and would be able to advise me how to deal with this situation. I live in Scotland, Uk. Please help!