Wanted to post this after scrolling through threads sharing negative return stories.
Last month in London I purchased a pair of sunglasses at New Bond. I'd been trying on the various Mon Monogram styles with a lovely CA, decided on Round, and didn't discover until I returned home that I was actually given the Square! They were so nicely packaged I didn't open the box until I was back.
Took them to the LV Hudson Yards because it's a block from my office, and the CA there could not have been more wonderful or gracious. He profusely apologized for the error, said their main priority is for me to be happy and as we were talking (I was pouring out my love for LV sunglasses and the ones I have collected), suggested I could try on all different styles to make sure I was truly happy. The Round were indeed what I wanted, but this store had the E size that New Bond was out of, and they fit even better! We played in the fragrances and browsed RTW before I had to run back to work, and he quickly processed the exchange. It was a great experience and I highly recommend the Hudson Yards store! It was large and bright (I believe it's been open only a year?), not crowded, and a pleasure to browse. A great experience that led me wanting to buy more, and from this CA specifically.
Last month in London I purchased a pair of sunglasses at New Bond. I'd been trying on the various Mon Monogram styles with a lovely CA, decided on Round, and didn't discover until I returned home that I was actually given the Square! They were so nicely packaged I didn't open the box until I was back.
Took them to the LV Hudson Yards because it's a block from my office, and the CA there could not have been more wonderful or gracious. He profusely apologized for the error, said their main priority is for me to be happy and as we were talking (I was pouring out my love for LV sunglasses and the ones I have collected), suggested I could try on all different styles to make sure I was truly happy. The Round were indeed what I wanted, but this store had the E size that New Bond was out of, and they fit even better! We played in the fragrances and browsed RTW before I had to run back to work, and he quickly processed the exchange. It was a great experience and I highly recommend the Hudson Yards store! It was large and bright (I believe it's been open only a year?), not crowded, and a pleasure to browse. A great experience that led me wanting to buy more, and from this CA specifically.
