Gutted!!! - Bag damaged

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  1. Just had text from Parcel Force to tell me they are delivering from Selfridges today. I really do not know WTH is going on. And woryingly, neither does Selfridges.
    That is an excellent idea - I will first email, telling them I'll be opening an official complaint. And I will then call.
    ETA - sent it.
  2. :tup:

  3. Well that did the trick! Refund has now been processed, I have email confirmation and a ref number, and the money is going direct to my bank account (as opposed to PP) within the next few days.
    Thank you so much for your help and your support with this, 2manyhorses!
    I am so glad it's finally resolved.

  4. :yahoo::woohoo::yahoo::woohoo:

    whoop whoop!!!


    Well done, well chuffed for you :biggrin::biggrin:
  5. Glad to hear it's sorted. :yahoo::woohoo::woohoo::yahoo:

  6. Yay thank you! Me too! The refund is now - already - back in my account and there it will stay...until I take it to Harrods and Harvey Nichols :smile:
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