Gurr.. I couldnt believe that this is the service I got from LV....

Shopalicious

Shopalicious

Member
May 28, 2007
1,352
1
#1
Ok.. I just moved to Hong Kong from California. I am used to the friendly attitude of the SA in SF and those when u called 866 vuitton!!

I called the central number of LV ( since my SA is not working) today so that I can order some pre-fall bags and I fall in love with the love Bandeau after seeing numerous post of pics in this blog on. I love the idea of decorating my bag with the bandeau... !

Argh .. ok back to the story.. I called the number and this lady picked up the phone. Our conversation as follow:

Me: Hi, Can u please check if the Love Bandeau is avaliabe ?
LVCS: Oh.. where did u see it i never heard of such prodcut before are u sure is authentic ?
Me: Yeah. I saw it in store and on the website.
LVCS:Oh I cant find it in the website... I can tell u that is fake.
Me: Can u please check the website again
LVCS: I told u there is no such product. What more do u want ?
Me: Fine.. Can I talk to your manager may be he or she might know what I am talking abt.
LVCS: Ok. I am sorry I will check the system for u .
Hold.....
LVCS: ok .. I see it now the model number is blah blah blah .. Go check in the store yourself.
Me::cursing:Excuse me miss can u just transfer me to Landmark store ? So I could at least have someone who knows abt the products?
LVCS:Sorry I cant do that .
Me: What ?
LVCS:Ok... thanks for calling

Then she hangs me up .. What da...

Ok.. so I called the hotline back ... the same lady picks up the phone.. She told me she is the only one working. Then she added if everyone calls and just locate a scarf she will have a busy day !! What da...

I go like thats not the attitude I get when order the Limited Edition Bags... and when I ordered ready to wear& shoes... !! then I heard a click ... Argh... !! I cant find any manager nor I cant find any one who I can complain to .. I wrote the LV a long email cos I am so mad... havent heard any reply from them yet

Ladies .. I feel better now.. not sure if anyone would read this .. but for those who did thank u for letting me blah it out !! :hysteric:
 
#2
OMG... I'm so sorry to hear that. She was so mean...
*hugs*...

Can you go to the store yourself??

Ps. I think SAs at Penninsular is good, you may want to give it a try..
 
#3
I would have asked for her name, called again, then asked to speak to a manager. Or call back the next day and asked to speak to a manager.

People like this make LV look bad... :cursing:

Sorry to hear about this negative experience. :sad:
 
#4
Omg. She was so rude! It doesnt matter if she would have a busy day ! It's her job!!!! Always feel free the Blah it out here :smile:
I agree with John can you get her name?
I'm looking for the Love Bandeau too !
Good luck hope you find it!
I'm still looking
 
#5
That's really rude and unfortunate! I haven't had that experience when calling 1-866 people, they are always really helpful. Hopefully if you call back you will get some better service - it's not that hard to locate a bandeau! My boutiques have them in, but I'm in Canada!
 
#6
Thanks everyone .. I never have that happened to me before when I called the 866 number... but just that stupid Hong Kong central vuitton number.. Couldnt believe how rude they are.. But I did got her name down ... and wrote it down in my complain email !!
 
#7
write an email- link on the lv website. with details of course. too bad u didnt get her name. but with the time and date they can figure it out. most phone calls for customer service are recorded now.
 
#10
the central store is very rude. i always use the pacific place store. try them. i'm sorry to hear about the poor cust service you experienced, don't let it get you down.
 
#12
that's horrible!!! Does she think she's so great cause she can answer the phone for LV??? *bah* and to think she had the audacity to give you such crap service because she thinks you're just purchasing a scarf. Man does she even know that LV accessories aren't even that cheap? She's an idiot. I've had a lot more better service even from non-luxury store...

It's right you had a rant shopalicious. I feel for you... Hope you have better service and that you finally find that bandeau!

Other than that...I really did like HK very very much when I went over. :smile:
 
#13
that is unacceptable!! you definitely have to complain about it...

i do not like the vuitton services in HK.. probably they just do not care much as they have so many businesses everyday anyway... :confused1: and somehow i can tell how they judge their customers by their outfit, what bags you are using etc...
 
You must log in or register to reply here.
Top
Back