Ok.. I just moved to Hong Kong from California. I am used to the friendly attitude of the SA in SF and those when u called 866 vuitton!! I called the central number of LV ( since my SA is not working) today so that I can order some pre-fall bags and I fall in love with the love Bandeau after seeing numerous post of pics in this blog on. I love the idea of decorating my bag with the bandeau... ! Argh .. ok back to the story.. I called the number and this lady picked up the phone. Our conversation as follow: Me: Hi, Can u please check if the Love Bandeau is avaliabe ? LVCS: Oh.. where did u see it i never heard of such prodcut before are u sure is authentic ? Me: Yeah. I saw it in store and on the website. LVCS:Oh I cant find it in the website... I can tell u that is fake. Me: Can u please check the website again LVCS: I told u there is no such product. What more do u want ? Me: Fine.. Can I talk to your manager may be he or she might know what I am talking abt. LVCS: Ok. I am sorry I will check the system for u . Hold..... LVCS: ok .. I see it now the model number is blah blah blah .. Go check in the store yourself. Me:Excuse me miss can u just transfer me to Landmark store ? So I could at least have someone who knows abt the products? LVCS:Sorry I cant do that . Me: What ? LVCS:Ok... thanks for calling Then she hangs me up .. What da... Ok.. so I called the hotline back ... the same lady picks up the phone.. She told me she is the only one working. Then she added if everyone calls and just locate a scarf she will have a busy day !! What da... I go like thats not the attitude I get when order the Limited Edition Bags... and when I ordered ready to wear& shoes... !! then I heard a click ... Argh... !! I cant find any manager nor I cant find any one who I can complain to .. I wrote the LV a long email cos I am so mad... havent heard any reply from them yet Ladies .. I feel better now.. not sure if anyone would read this .. but for those who did thank u for letting me blah it out !!