I am really pissed at gucci. The hardward on my shopper tote keeps breaking! I bought it in Saks two years ago. I first took it back to Saks about 9 months after purchasing they sent me straight to Gucci around the corner. I took it to gucci twice to repair. They charged me both times over 50 + shipping. Finally the strap broke again yesterday causing the contents of my purse to spill across madison avenue. I promptly took it back to Saks which is around the corner form my office. after an hour of fighting they "agreed" to repair it at my expense of $30. They said this is Gucci Policy. This is crazy! What do I do?