Gucci Repairs
- Thread starter fopduck
- Start date
Yes you can, I don't know if all repairs are free though.
I brought my tote back to Gucci because the leather on the handles were coming apart (where the leather is glued) and so I brought it back and it took them AT LEAST a month to fix! I don't even think they sent it out to headquarters, I think they just glued it back themselves and then kept it there to act like it was sent out.
I hate Gucci's customer service
I brought my tote back to Gucci because the leather on the handles were coming apart (where the leather is glued) and so I brought it back and it took them AT LEAST a month to fix! I don't even think they sent it out to headquarters, I think they just glued it back themselves and then kept it there to act like it was sent out.
I hate Gucci's customer service
Neiman Marcus did a far better job for me.
I took my bag first to Gucci - instead of taking the bag in or looking at it, the SA gave me their repair center phone number! (I don't have the number any more.)
Enraged, I took it to NM. It took them about 4 weeks, but they did a great job. This was two years ago, and the repair was free. I don't know if NM will do it for free. I think it depends on the type of repair. NM will call you when they need your authorization to charge. They charged me $50 for a bag I took in early this year.
I took my bag first to Gucci - instead of taking the bag in or looking at it, the SA gave me their repair center phone number! (I don't have the number any more.)
Enraged, I took it to NM. It took them about 4 weeks, but they did a great job. This was two years ago, and the repair was free. I don't know if NM will do it for free. I think it depends on the type of repair. NM will call you when they need your authorization to charge. They charged me $50 for a bag I took in early this year.
I took my bag in because the clasp broke... and they were really nice and I actually brought it at the end of the school year, so it was the one in Tysons Corner/DC-area and they just shipped it back to my house around Chicago. There was no charge, but I know it was a minor repair. When I brought it in to Saks they told me they could not fix it since there was a Gucci in the area. It did take like 3 weeks to send, fix and get back, but it was fixed so I was happy!
fopduck said:
I was talking to a girl over on LJ and the same thing happened to her Gucci bag too! :blink: I haven't bought another Gucci since.
I took mine's to Gucci SF and argh I hate it there SO much! Their customer service is absolutely horrid but that's a whole other post. If you can (if it's the same distance), take it to Santana Row's Gucci instead, they seem much nicer.
Good luck, I hope they fix it for you free of charge!
I brought my blondie hobo to get a zipper replaced and it cost me 200 dollars! And it takes 3-6 weeks to fix. I should have just brought it to some other repair shop but I was affraid they would butcher my bag!
I just called my SA at Gucci. I was told to actually fix the zipper it was 170.00 plus 20.00 for a estimate fee. non-refundable! Sucks! But oh well.
i've never been charged for any kind of touch up or repair at gucci. they've fixed my furs, shoes and bags before all for free. the longest its taken was about a week and a half
pinkpirate said:
Well, how long have you had your bags?
They said they only fix it for free if it is still under warranty.
Ajin I answered you in the Gucci chat thread. Always best just to ask questions in one place otherwise it gets very confusing,
this is a very old thread and not everyone notices and then they try to answer the OP who may have had issues sorted out by now...
this is a very old thread and not everyone notices and then they try to answer the OP who may have had issues sorted out by now...