Gucci Repair

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  1. Hi everyone, it's my first time posting here but I own a Gucci 'jolicoeur' messenger bag with single strap, zip-top closure, signature web, enameled charms, and inside zip pocket. 10.5''L x 2''W x 9.5''H. I've owned it for about less than year. I was wondering if Gucci offers Warranty for their bags? It seems like the paint has come off of my bag and the metal hardware seems to look rusted (The gold hardware seems to have some black discoloration). I have attaced photos. Can you please tell me if they can repair these minor scuffs done to my bag? Also can you give me an estimate how much the repair would cost?
    Thanks

    Pictures:
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  2. you have to submit your bag for evaluation at Gucci repair center in NJ (at your own cost), then they will inspect it and send you a letter with the estimated cost. They are expensive (at least for my leather items). If is a quality issue, I would return it to the same place I bought it. Good Luck!