Hello everyone,
My boyfriend purchased a gucci Ophidia tote for my birthday last year on july 27th from flannels.
I have never used this bag as im a mum to a baby girl and still used a changing bag until recently. Today I decided it was finally time to take my gucci bag out but after just 4 hours of use the colour on the brown leather at the very bottom point where the handles attach looks like it’s actually rubbing off!! This bag was kept under my arm and i was only wearing a white cotton shirt so nothing that i was wearing could have caused this. It is also on both sides. Bag has been stored in its dustbag in my wardrobe with my other bags and definitely wasn’t like that before it was taken out today.
I have taken it to flannels who have basically told me nothing they can do. Gucci have said they will take a look in the boutique so this is my next step. Has anyone seen this before or does anyone know what gucci will do to help me if anything?
I have all receipts and the bag is clearly as new other than this issue so hoping they understand even though it was purchased last year.
My boyfriend purchased a gucci Ophidia tote for my birthday last year on july 27th from flannels.
I have never used this bag as im a mum to a baby girl and still used a changing bag until recently. Today I decided it was finally time to take my gucci bag out but after just 4 hours of use the colour on the brown leather at the very bottom point where the handles attach looks like it’s actually rubbing off!! This bag was kept under my arm and i was only wearing a white cotton shirt so nothing that i was wearing could have caused this. It is also on both sides. Bag has been stored in its dustbag in my wardrobe with my other bags and definitely wasn’t like that before it was taken out today.
I have taken it to flannels who have basically told me nothing they can do. Gucci have said they will take a look in the boutique so this is my next step. Has anyone seen this before or does anyone know what gucci will do to help me if anything?
I have all receipts and the bag is clearly as new other than this issue so hoping they understand even though it was purchased last year.
