Gucci delivered empty box

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bleeaptn

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Jul 26, 2006
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What method did they ship? Doesn't Fed Ex, UPS, etc. show the weight of the package on the shipping label? If so, the package would be heavier with the wallet so your friend can prove that the box was empty when shipped. Just a thought!

Good luck!
 

sharbear508

Buy now, think later
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May 25, 2006
7,155
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OMG!!! :wtf:

She should definitely try to prove to Gucci that the box was empty by showing them the weight of the package, which should be on the shipping label, like bleeaptn said. If Gucci doesn't agree to resend the items or issue a refund, perhaps she should report it to her credit card company and have them deal with Gucci!!!

I hope it all works out!!!
 

Sunnydqt

Sunny
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Apr 26, 2006
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What method did they ship? Doesn't Fed Ex, UPS, etc. show the weight of the package on the shipping label? If so, the package would be heavier with the wallet so your friend can prove that the box was empty when shipped. Just a thought!

Good luck!

bleeaptn is right. If it shipped by FedEx or UPS which I know they use them as their carriers your friend can have the Carrier look up the weight of the package and contact Gucci about this. If they still deny it, I would go ahead and try to charge it back.
 

EMMY

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Aug 2, 2006
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Holy Cow! I've never heard of THAT happening before! Just awful! Goodluck & keep us posted....The last time I ordered from Gucci, they sent me the wallet I ordered AND someone else's shoes!!!-----With the credit card receipts and everything!!! Sounds like someone needs to go down to the floor and keep and eye on things..I really hope eveything works out!! :heart: Emmy
 

Prada Psycho

#11146
Authenticator
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Jul 21, 2006
21,165
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My best friend ordered a bag and wallet from Gucci boutique in LV. The box came - it was empty. What should she do? Gucci is giving her a hard time about it.


It would have been shipped insured, so she needs to file a claim on it. Things like this happen all the time (unfortunately). That's what insurance is for.
 

missaudrie

Collector
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Nov 21, 2006
2,275
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Something like this happened to my mom but it wasn't from gucci...
my mom ordered a ring online and when she saw the package outside on the door step she was all excited but when she opened it, there was NO RING! She was examining the packaging and she realized that someone had actually opened the package, took the ring, re-sealed it, and left it on our door step. My mom called UPS (i think? or it could have been fed-ex) and they said that the package was signed for. We were thinking that either they lied about it being signed for and just left it on our door step OR that someone must have been near our house and the dilvery person thought they lived here so they let them sign for it.
Maybe this could have happened to your friend. Unless, gucci just messed up.
 
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