hey guys, this is a long rant and i know it's only for €90 so it's not a lot at all. lol but still pretty shocking and annoying experience from a luxury brand. This is the first time i ordered from gucci.com, my other guccis were from the actual stores or 24sevres.
So last week i ordered the black gucci gg interlocking tights from the european gucci.com. I received the packaged last Tuesday May 26 and it was packaged neatly, it had the box, ribbon, paper bag and all the envelopes inside with a bubble wrap. Everything was good until i saw the tights. Just looking at it from inside the plastic alone, you can already tell that it had been taken out of it at least once because it was not laid flat inside like most tights and stockings are in their plastic packaging. This one was all crumpled and bumpy.
I took the tights out and was shocked to see that there was already sooo much pilling all over. The part that's against the butt was sooo badly pilled, bubbled and already very stretched out compared to the rest of the tights. I also noticed that on the feet part, both area where the heel of your foot rest is also stretched out and pilling. Also the waistband had a pretty bad snag on it and the tag was not attached. The whole thing just looks very nasty and very obvious that someone had already worn this a lot of times. It's soo gross and unhygienic!
Anyway, immediately, i wrapped it back up and filled out the return labels then set up a return pick up. The following day, Wednesday May 27, the courier came and picked it up. Today, Friday May 29, I receive an email from their [email protected] stating that they cannot proceed with the return request because the item was not in original condition. Well ofcourse right? that's why im returning it. So i called their customer service line and spoke to this lady for about 1 hr total (we hung up and she called me back twice) who said that "after consulting with my co workers and supervisors in the office we cannot give you a refund because our quality assurance dept. decided your item was damaged and was not in original condition" i explained to her soo many times it was exactly how i received it and there's no way i could have done that when i didn't even have the product for 1 day. She kept telling me that she saw the pics the QA sent to her and that there's no way they would send out an item in that condition. what??? i'm like but you do though! that's why i received a damaged item and I told her, it's happened so many times that people received damaged used items from gucci.com, i remember one user here was sent a used pair of shoes and they also refused to help him.
Ultimately she said they can't do anything about it because the item was not in original condition.
Now it's so hard to prove to them that i received the item damaged and used. They probably think i might have switched the tights and returned a used damaged one but i don't even have any other gucci tights.
i attached the pics. it looks dusty as hell. is that how their tights normally look brand new? not sure because i've never bought one before.
So last week i ordered the black gucci gg interlocking tights from the european gucci.com. I received the packaged last Tuesday May 26 and it was packaged neatly, it had the box, ribbon, paper bag and all the envelopes inside with a bubble wrap. Everything was good until i saw the tights. Just looking at it from inside the plastic alone, you can already tell that it had been taken out of it at least once because it was not laid flat inside like most tights and stockings are in their plastic packaging. This one was all crumpled and bumpy.
I took the tights out and was shocked to see that there was already sooo much pilling all over. The part that's against the butt was sooo badly pilled, bubbled and already very stretched out compared to the rest of the tights. I also noticed that on the feet part, both area where the heel of your foot rest is also stretched out and pilling. Also the waistband had a pretty bad snag on it and the tag was not attached. The whole thing just looks very nasty and very obvious that someone had already worn this a lot of times. It's soo gross and unhygienic!
Anyway, immediately, i wrapped it back up and filled out the return labels then set up a return pick up. The following day, Wednesday May 27, the courier came and picked it up. Today, Friday May 29, I receive an email from their [email protected] stating that they cannot proceed with the return request because the item was not in original condition. Well ofcourse right? that's why im returning it. So i called their customer service line and spoke to this lady for about 1 hr total (we hung up and she called me back twice) who said that "after consulting with my co workers and supervisors in the office we cannot give you a refund because our quality assurance dept. decided your item was damaged and was not in original condition" i explained to her soo many times it was exactly how i received it and there's no way i could have done that when i didn't even have the product for 1 day. She kept telling me that she saw the pics the QA sent to her and that there's no way they would send out an item in that condition. what??? i'm like but you do though! that's why i received a damaged item and I told her, it's happened so many times that people received damaged used items from gucci.com, i remember one user here was sent a used pair of shoes and they also refused to help him.
Ultimately she said they can't do anything about it because the item was not in original condition.
Now it's so hard to prove to them that i received the item damaged and used. They probably think i might have switched the tights and returned a used damaged one but i don't even have any other gucci tights.
i attached the pics. it looks dusty as hell. is that how their tights normally look brand new? not sure because i've never bought one before.
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.. is there any update on the matter? I was thinking of ordering these tights, but now I’m a little worried 
