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I brought it to my local shoe repair shop, they did it free of charge.
I know quite disappointed in the lack of service. They also told me it voids the warranty so if anything happens with the belt buckle or what not, they won’t do anything. I am going to be in London next month so wondering if anyone has any recent experience there and if so, I might just wait until I’m thereI'm amazed that Gucci won't do it for you. It goes to show, if you want something like that done, make it a condition of purchase