As some of you know, a few months ago I purchased from Neiman's, a Gryson Zoe Hobo in black. I had not seen it IRL, and it was on sale. Well, now I can see why it was discontinued. It "looked" great online. However...the shoulder strap is too thin for the weight of the bag. The ends of the shoulder strap curl all over the place with nowhere to go, making it look messy. The shoulder pad slides around on the strap. The poor bag is a mess. I'm thinking of writing to Gryson -- but why? What can be done? Simply a bad design. This really makes me shy away from buying things online without seeing IRL. Additionally, it is only after using it for a week, that the defects made themselves perfectly clear.