Gryson Problem

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  1. I just received a Gryson Lexi Tote that I ordered from the website on sale ($200). I bought it as a gift and I was about to wrap it when I noticed that one of the grommets was missing. The purse looked like a bargain basement reject. Gryson has credited my acccount and they are not asking for the bag to be shipped back. I doubt that a matching grommet can be found. Even if one could be matched the grommet lies under the lining on the inside of the bag. A new grommet would pierce the lining. Any ideas for repair? Gryson CS was responsive but I'm disappointed that I didn't get a quality bag.
  2. I just got one too. I don't know what can be done if anything. Customer service was excellent though. They are trying hard to make good.