Grrr...Coach won't/can't repair my bag

[Karlis]

Yes, building a good relationship with your SA is always great. They will go above and beyond to make you happy.

 

[m3rma1d]

Didn't know that! Thanks for clarifying - that will help me frame my live chat questions next time. Glad you work for Coach and can shed light on this! Smiles!

Thanks for being so understanding, doll! Also, we don't even technically work for Coach, but a 3rd party contractor. But I can shed light on these chat things just the same!