We often post here when we are upset or frustrated about a handbag
or the service we have received from Dooney or another store/site.
I wanted to follow up on my experience regarding the Ostrich Oyster
Zip Zip. You know my initial experience was frustrating, but in the end
the handbag arrived in perfect condition and I love it.
Now let me add in some of the details.... at the first Dooney outlet I called I talked with a new sales associate who didn't have a lot of experience and the outlet had trouble getting the order into the system. (Apparently it was a brand new bag to the outlet and something wasn't working right.) When I called to find out what was going on, the assistant manager there reached out to another outlet and arranged
for them to send me the handbag.
In the meantime, the regional manager Jill got involved
to try to understand what the problem was and why I was so upset. I explained about
the entire sales process and the importance of working with a sales associate who
could act as a 'personal shopper' when I was shopping by phone... someone who
knew the handbags, could provide good information on the condition, and would
follow-up on the entire transaction until it was delivered.
Because of the outstanding service I got from the regional manager, I've purchased some additional handbags. She suggested I call Stephanie in the *******, CT outlet and that turned out to be a wonderful shopping experience.
And, I now look forward to calling when ever I need to do some
virtual shopping by phone.
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or the service we have received from Dooney or another store/site.
I wanted to follow up on my experience regarding the Ostrich Oyster
Zip Zip. You know my initial experience was frustrating, but in the end
the handbag arrived in perfect condition and I love it.
Now let me add in some of the details.... at the first Dooney outlet I called I talked with a new sales associate who didn't have a lot of experience and the outlet had trouble getting the order into the system. (Apparently it was a brand new bag to the outlet and something wasn't working right.) When I called to find out what was going on, the assistant manager there reached out to another outlet and arranged
for them to send me the handbag.
In the meantime, the regional manager Jill got involved
to try to understand what the problem was and why I was so upset. I explained about
the entire sales process and the importance of working with a sales associate who
could act as a 'personal shopper' when I was shopping by phone... someone who
knew the handbags, could provide good information on the condition, and would
follow-up on the entire transaction until it was delivered.
Because of the outstanding service I got from the regional manager, I've purchased some additional handbags. She suggested I call Stephanie in the *******, CT outlet and that turned out to be a wonderful shopping experience.
And, I now look forward to calling when ever I need to do some
virtual shopping by phone.
Send Email
Add to Contacts
Edit Contact
Send SMS/MMS
Add to Contacts
Edit Contact