so, i have to share this story! i ordered a mercer satchel from luna boston in amethyst and got it yesterday...it was a gorgeous color but a little lighter than i thought..so i called luna boston and i'm going to get the bag in black...they were SO helpful and the SA was wonderful! they even provided a return packing slip for UPS!!! so, i'll keep you updated when i get the black one, i can't wait, but it was so great to have such an awesome experience! btw...does anyone else own the mercer satchel and what do you think of it? thanks!