Just wanted to share a recent exchange with Bob Ellis Shoes. The clasp started pulling away on my turquoise patent Lanvin Heroine bag I bought from them. So I called up, spoke to Richard, and he told me to send it right in, no questions asked and they'll fix it. So I sent it in on 7/07 and got it back today, 7/14, all fixed! Great customer service and they stand behind their merchandise!