I am writing this post because I'm wondering if anyone has dealt with this before, and to (potentially) warn others.
I purchased the Goyard Monte Carlo clutch from the Paris store on Rue St Honoree two months ago (1/10/19). They told me they didn't have the color I wanted available but they could ship it - I just had to pay for shipping and personalization. They said it would be about 3 weeks for personalization and 1 week for shipping. It was a long wait, but, I really loved the look of this bag so I went with it.
Fast forward to February - I get a package from Goyard, but it's not my bag. Instead, it's a completely different bag with someone else's initials. After waiting a month I am absolutely furious that I have the wrong bag, but obviously I still want the right bag, so I emailed them immediately (because apparently Goyard doesn't believe in picking up the phone) and told them what happened. I had responses right away, with representatives telling me that my bag had been mixed up with another and my bag was accidentally shipped to Bangkok and I had accidentally received the Bangkok customer's bag. They said they would get my bag back from Bangkok, inspect it, and ship it back to me. I said ok, but I want my expedited shipping fee back because clearly I am not getting my bag on time anymore. They agreed.
Fine. I waited two weeks, no news. So I emailed Goyard and asked them for an update. I waited two days, no response. I sent ANOTHER email to a different address at Goyard asking for an update, and then magically got an update from the original representatives saying they expected my bag back in Paris in about a week and that I should have my bag by early March.
Today, (two weeks later on 3/6/19) I got an email from the representatives saying they received my bag but it was damaged and they are going to make a new one for me but with no information on how long it would take. At this point my bag is over a month late, I am absolutely sick and tired of dealing with this BS, and I am not willing to wait TWO MONTHS for a Goyard when I can walk down the street and pick up a new LV or YSL in ten minutes. Not to mention, I STILL have the wrong bag that they haven't picked up yet.
I told them that this is completely unacceptable, and that if I don't have my bag in my hands by March 23rd (two and a half weeks from now) that I expect a full refund. SO - moral of the story is that you should never buy anything from Goyard and trust that they will ship it. If you don't leave the store with it in your hands, don't bother.
Has anyone dealt with anything like this before? How did you deal with it? What was the final resolution? I am just absolutely in awe that any luxury brand charging this much for its goods would have such god awful service.
I purchased the Goyard Monte Carlo clutch from the Paris store on Rue St Honoree two months ago (1/10/19). They told me they didn't have the color I wanted available but they could ship it - I just had to pay for shipping and personalization. They said it would be about 3 weeks for personalization and 1 week for shipping. It was a long wait, but, I really loved the look of this bag so I went with it.
Fast forward to February - I get a package from Goyard, but it's not my bag. Instead, it's a completely different bag with someone else's initials. After waiting a month I am absolutely furious that I have the wrong bag, but obviously I still want the right bag, so I emailed them immediately (because apparently Goyard doesn't believe in picking up the phone) and told them what happened. I had responses right away, with representatives telling me that my bag had been mixed up with another and my bag was accidentally shipped to Bangkok and I had accidentally received the Bangkok customer's bag. They said they would get my bag back from Bangkok, inspect it, and ship it back to me. I said ok, but I want my expedited shipping fee back because clearly I am not getting my bag on time anymore. They agreed.
Fine. I waited two weeks, no news. So I emailed Goyard and asked them for an update. I waited two days, no response. I sent ANOTHER email to a different address at Goyard asking for an update, and then magically got an update from the original representatives saying they expected my bag back in Paris in about a week and that I should have my bag by early March.
Today, (two weeks later on 3/6/19) I got an email from the representatives saying they received my bag but it was damaged and they are going to make a new one for me but with no information on how long it would take. At this point my bag is over a month late, I am absolutely sick and tired of dealing with this BS, and I am not willing to wait TWO MONTHS for a Goyard when I can walk down the street and pick up a new LV or YSL in ten minutes. Not to mention, I STILL have the wrong bag that they haven't picked up yet.
I told them that this is completely unacceptable, and that if I don't have my bag in my hands by March 23rd (two and a half weeks from now) that I expect a full refund. SO - moral of the story is that you should never buy anything from Goyard and trust that they will ship it. If you don't leave the store with it in your hands, don't bother.
Has anyone dealt with anything like this before? How did you deal with it? What was the final resolution? I am just absolutely in awe that any luxury brand charging this much for its goods would have such god awful service.
