Goyard St. Louis less than four months old and handles cracking :(

Omg that's ridiculous! I just bought the same exact bag and now am strongly thinking of returning it. Did you contact the store you bought it from?

 

Hope they fix your handles and try not to charge you. I love my bag but think I'm just going to return it.

 

I am very sorry to hear that.

Did you bend the handles when storing the bag?

If not, then this bag that you had purchased is definitely defective and you should insist for a replacement. Please highlight to them that you only purchased it less than 4 months ago!

I know this sounds ridiculous considering the price that we paid but St Louis tote to me is really vulnerable to such wear and tear at handles and corners of bag.

I had this conversation at 233 Paris with store manager regarding design of St. Louis. I must very sure they are tired of hearing all these complaints from customers about the design of St. Louis. Instead of reediting the designs, they offer replacement of handles and stitching of leather corners with ADDITIONAL fees! To them, St Louis is their 'basic' entry level....

Anyway, Goyard do offer other more expensive totes which do not have problem like St Louis but in terms of price and weight and convenience of carrying around, none of them beats St Louis.

 

I agree! After only four months and minimal wear... this is not "normal"

Though the handle glazing does eventually crack over time, this is definitely a defective bag. I don't even think miss storing the bag would do this so quickly. Good luck!!! So sad

 

Just to let you know that it happens to all bags and they consider it normal wear and tear

 

But after four months? I have that very same tote and would be equally miffed if they told me it was normal after only four months. Holy smokes. Entry level or not - they're not cheap and shouldn't wear that quickly.

 

Trust your words that you had taken well care of the bag. We feel your pain....I was so sad after seeing hole at the handle after 2 years of very light and careful use.....

You must highlight to Goyard that you have used it carefully and lightly and it has only been used 4 months.

If Goyard insisted that this is normal wear and/or ask for additional fees for replacement, that will be most disappointing.

 

Hi Shelly, I'm sorry to hear about your experience. 4 months of light use should now cause this and even if Goyard considers these entry level bags, they are still objectively pricey for what they are, which is a large open tote bag. I bought my Black/Black GM in November only used it about 5 times but it was really used, carrying moderate weight and walking around with it for hours. I just figured now that I have it, lets see how it performs the way I intend to use it. Grateful it still looks great. I say this because with light use, yours should not have cracked; and you're right, just because you noticed it now does not mean it did not happen earlier.

I am wondering, is it the leather that is cracking, or the glaze that is cracking? Either way I think it is too early for this to happen and I hope this is resolved without an expense.